Shipping & Returns

Contact Information

2003 Howe Avenue
Sacramento, CA 95825
Main: (916) 437-1222
Toll free: (866) 914-3912
Fax: (916) 568-1980

Paying by check/money order

  • If your payment is by check or money order please be advised that we will ship your order once your payment has been received. 
  • Please send your payment to the address listed above and address it to: SAR Retail Center.
  • Checks made payable to: SAR.

Shipping Details and Confirmations

Due to unforseen delays in delivery pick ups, orders may not ship 1 to 2 days after your order has been placed and processed. We apologize for this inconvenience.

  • We offer shipping via UPS Ground. (Delivery can typically take between 3 and 7 business days)
    - A UPS tracking id will be given at request.
  • We offer shipping via 3rd day air, 2nd day air, and next day air.
    IMPORTANT NOTE: It can take up to 2 FULL days for UPS to ship by either of these methods even if you place your order the same day it is picked up. Our apologies for this inconvenience.
    - A UPS tracking id will be given at request.

A shipping notification will be sent electronically when your order is processed and ready for shipping.

Orders received after the times listed above on Fridays, Saturdays, or Sundays, (or when there is a holiday) will not be processed until the coming Monday.

Pricing, Shipping, and Taxes

The Sacramento Association of REALTORS® will ship only to U.S. destinations for the shipping fees stated for each transaction based on the destination, weight and shipping method. If ordering for shipment outside the continental U.S., including Alaska and Hawaii, you must phone your order in for a personal quote. All orders for shipment within California will be taxed at 8.75% per total purchase unless a valid and correct tax-exempt certificate is provided for applicable products or products purchased for resale prior to acceptance of the order. You assume title and the risk of loss upon shipment from the Sacramento Association of REALTORS® store or its designated supplier's facilities.

Return Policy

The Sacramento Association of REALTORS® will refund in full, minus shipping, the purchase price of any item you are not satisfied with within 30 days of purchase with original receipt enclosed. After 30 days, or without receipt, we will exchange the item (if in resalable condition) for the lowest price offered in the six months preceding the return to be put towards the purchase of other item(s) of your choosing or issue you store credit at our discretion. The following items are NOT returnable or exchangeable: all paper-based forms; customized signs and sign riders; customized business products, opened computer software, DVD's, Videos, and CD's unless defective and then they will be replaced and shipped to you at no additional shipping charge. A 25% penalty will be assessed to products returned with missing accessories or damaged original packaging, as we can't resell these items as new.